How to Use Employee Assistance Program Services

How to Use Employee Assistance Program Services

Mental health and substance abuse problems can greatly interfere with daily life. Not only might they disrupt self-image and social relationships, but they also affect work performance. This often becomes quickly apparent to you, your coworkers, and your employer. Because mental health and substance abuse so strongly impact work performance and reliability, many employers offer services to assist in treating these disorders.

What are Employee Assistance Programs?

Employee assistance programs (EAPs) are work-based resources offered to employees who struggle from a variety of problems. The ultimate goal of an EAP is to resolve those issues that are negatively affecting the individual’s ability to contribute and be productive in the workplace. These services are offered to both the employee and to immediate family members who might also be influencing the employee. EAPs are offered free of charge.

One benefit of using EAPs is the promise of confidentiality. Both self-referral and informal employer referrals are left off of the employee’s record. In cases where formal disciplinary action must be taken for the employee’s action, however, the acceptance of EAP services might be marked on the employee’s personnel file. Though the use of EAPs is documented in this case, the details of the service sessions are maintained as confidential.

Services Offered in Employee Assistance Programs

EAPs cover a wide array of personal problems, though substance abuse is one of the most commonly utilized. Other behavioral and mental health problems are also usually covered. Those going through divorce, grief, stress, and family problems are usually offered certain services through EAPs, as well. Weight management services are commonly found in EAPs. Workplace problems like violence, trauma, and sexual harassment might be followed with interventions of an EAP.

For each of these concerns, there are certain services offered to provide help. Most of these programs feature telephone, online, and in-person services, depending on the individual’s needs. One of the most commonly offered and utilized of EAP services is individual counseling. EAPs also provide on-site trauma intervention services when such scenarios occur. These services are utilized often by healthcare and emergency response personnel, such as doctors, nurses, police officers, firefighters, and paramedics.

How to Use Employee Assistance Program Services

Once you have determined which EAP services are offered through your job, you may find one that sounds appropriate for your needs. Fortunately, it is usually very easy to use these services. It is often as easy as making a call to the EAP service you wish to use.

In the case that you are required to use the services of an EAP due to employer referral, it is often the referring employer who contacts the EAP. You will need to receive confirmation of this from your employer or personally call the EAP if requested. In this situation, many employers require formal verification that you are following through with the program.

Learn More about EAPs

If you or a loved one has the need to utilize EAP services, it is important to learn about these services and how they can assist you. Please call our toll free number today to learn about the variety of services you can explore. Our admissions coordinators are available 24 hours a day to answer any questions you might have about EAP services.